Find what matters
Label messages by topic, spot urgent enquiries, identify follow-ups and route them to the right owner.
Open ERP Solutions /A busy inbox.
Email automation for business
A busy inbox.
A clearer day.
Give every message a useful next step. Find the enquiries that matter, prepare replies from your business knowledge and keep your team in control.
Simple email setup from £40 · connected and bespoke flows quoted to scope.
Your inbox, with a plan
Approved facts found
“We’re open Monday to Friday,
9am–5pm.”
Prepared for your review
Less searching. More responding.
Illustrative example · no mailbox connected
Gmail & Google WorkspaceShared inboxes & business systemsPrivate & in-house flows
01 / Make room for the work
Beyond an
out-of-office reply.
Start with the repetitive part of your inbox. Build a small, useful flow, agree its boundaries and expand when the results justify it.
A reply with context
Bring together approved answers, order details or CRM notes to prepare a draft your team can check.
Move the work forward
Create a lead, update a Google Sheet, raise a task or request an approval. Track exceptions and keep a useful record.
02 / An example in motion
Meet your
quieter inbox.
Explore a fictional business inbox with approved knowledge, reply review and a decision record. Six sample messages show how routine questions, uncertain requests and sensitive cases take different routes.
Interactive simulation. Sample messages and scripted checks only. No live AI, mailbox connection or emails sent. Edits and decisions stay in this page until you reset or leave.
Every reply waits for a person. Exceptions still go to a specialist.
6Waiting
0For review
0Routine route
0Specialist handover
A source you can check
Business facts first.
These are fictional demonstration policies, not Open ERP service terms. Search the approved facts used by the samples.
Keyword filtering illustrates retrieval; it is not a live knowledge search.
A clear reason for each route.
Demo-only events recorded during this visit. A production flow can record message references, approved sources, reviewers and outcomes with agreed access and retention.
The message journeyReady when you are
- 01 Receive the message
- 02 Understand the request
- 03 Find approved facts
- 04 Apply checks & review
- 05 Agreed next step
How the checks work Simulated Laya review
In a connected solution, a second model can review the draft alongside hard rules. Here, the indicators show scripted steps, not accuracy scores, live model output or private reasoning.
- Topic & boundariesWaiting
- Approved sourcesWaiting
- Policy & second reviewWaiting
Try the opening-hours enquiry, a refund request or the bank-details change to compare the routes.
Ready. Choose a sample or run the full inbox.
03 / Choose your starting point
From Gmail.
To your own flow.
Use the tools that fit your team. We can configure the simple rules, connect an existing inbox or build a private workflow around your business.
Gmail foundations
For an owner or small team that needs better organisation before adding AI.
- Filters, labels and useful templates
- Priority and follow-up routines
- Clear ownership for common enquiries
Start with rules. Add AI drafting if it solves a real gap.
Discuss a Gmail setupConnected AI drafts
For Gmail or Google Workspace users who want useful replies ready to check.
- Classify topics and suggest priorities
- Retrieve approved business answers
- Create drafts for your approval
Mailbox permissions and review rules are agreed before connecting.
Explore assisted repliesTeam & business flows
For a shared inbox that needs to work with sales, service and operations.
- CRM leads, tasks and Google Sheets
- Order or tracking context where available
- Approvals, reminders and handovers
Connect through supported APIs and agree what may change in each system.
Map a connected workflowPrivate & in-house
For teams that need more control over processing, integrations and ownership.
- Custom flows or self-hosted tools such as n8n
- Local models and approved internal knowledge
- Your own review queue and access rules
Hosting, maintenance, licences and any external data flows are scoped together.
Talk about a bespoke flow| Your decision | Gmail foundations | Connected AI drafts | Team & business flows | Private & in-house |
|---|---|---|---|---|
| Where the work happens | In your existing Gmail inbox | Your inbox plus an agreed AI connection | Inbox, shared queue and business tools | Your chosen infrastructure and custom interface |
| Who replies? | Your team, using rules and templates | Your team reviews the draft | People, plus tightly agreed routine replies if enabled | A tailored policy: draft, approve, route or limited automatic reply |
| Knowledge & integrations | Templates and agreed labels | Approved answers and selected business facts | CRM, Sheets, orders and tasks where supported | Bespoke sources, models and supported internal APIs |
| Delivery & support | Setup and a practical handover | Setup, testing and optional support | Phased integration with optional management | Build and handover, or an agreed managed service |
| Budget indicator | Simple setup from £40 | Quoted for mailbox, knowledge and checks | Quoted per workflow and connection | Quoted for build, hosting and support |
£40 is a starting price for a simple email setup, not the full studio shown above. AI usage, supplier subscriptions, hosting and ongoing support are scoped separately. Any applicable VAT and recurring charges are confirmed in your quote.
04 / Design it around your day
A useful first flow.
Room to grow.
We start with real examples and a named owner. Then we test routine messages and awkward exceptions before deciding what can run on its own.
Tell us about your inboxMap the work
Which inbox? Which repeating questions? Who owns the answer? Bring a few redacted examples and current policies.
Agree knowledge & permissions
Choose approved facts, systems and processing location. Set retention, access, a fallback owner and the actions the flow is allowed to take.
Test with people in the loop
Run a draft-only pilot. Check misleading instructions, missing information, unusual requests and escalation paths. A second model adds a check; your rules still apply.
Handover or ongoing care
Choose documentation and training for your team, occasional support or a managed service with agreed monitoring and review.
A few useful answers
Your inbox.
Your boundaries.
Can we keep using Gmail?
Yes. Simple filters, labels and templates may be enough. If AI drafting is useful, a connection can prepare replies while your team keeps working in Gmail. Google Workspace permissions, app verification requirements and the exact connection are checked during scoping.
Does it have to send replies automatically?
No. Draft-only is a useful starting point. Automatic replies can be limited to agreed, low-risk topics after testing, with a pause control and a person responsible for exceptions. Financial changes, sensitive cases and unclear requests need an explicit handover policy.
Can it use order, parcel or CRM details?
Where your system offers a suitable connection, we can retrieve selected records or create tasks and leads. Customer identity, access rights and permitted updates must be defined. Integration availability and cost are confirmed before work starts.
Can processing stay in-house?
Local models and self-hosted workflows can keep selected processing on your infrastructure. Your email provider, remote support, updates or chosen integrations may still involve external services. We map those data flows and agree the maintenance responsibilities.
Will it learn from every email?
That is not a default assumption. Knowledge can come from material you approve. Corrections can become proposed updates for a named owner to review before they change future answers; model training is a separate decision.
Platform references
See Google’s guidance on Gmail drafts, labels and mailbox permissions, or n8n self-hosting. Features and permissions depend on the service and setup you choose.
One inbox. One useful improvement.