Answers you approve
Your website and price list become the starting point for agreed answers about products, sizes, guarantees and planning guidance.
Unconfirmed details go back to a person. No invented prices, fit promises or planning guarantees.
Open ERP Solutions
Your first hello.
Telephone AI for business
Your first hello.
Handled with care.
A natural Northern voice. The facts you approve. The details your team needs to take the next step.
Initial service setup from £400. Start with one useful call flow.
Designed around your business
“Hello, thanks for calling.
How can I help?”
Illustrative opening · your wording is agreed first
01
Listen & answer
Use your approved business knowledge.
02
Capture what matters
Needs, questions and permission to call back.
03
Give your team the next step
An email to the agreed inbox after every call.
Blackburn 01254 local number Arranged during setup
Your knowledge. Your boundaries. Your customer relationships.No card details. Ever.
2 min 36 sec · Sound + captions
Hear it in practice
One call.
The whole journey.
Listen to an example enquiry for A2Z Canopies, from the first hello to a useful handover. Follow the conversation through the animation, captions or transcript.
Recorded example from October 2026. Personal contact details are redacted; product prices in the call are historical examples.
Explore the telephone demo01 / The call playbook
A useful conversation.
A clear handover.
The service starts with agreed facts and questions, so an enquiry leaves your team with something they can act on.
The details that matter
- Name & callback number
- Postcode & what they need
- Sizes, deadline & questions
- Permission to call back
- Whether photos are available
Base capture records photo availability for your team. Receiving images needs a separately scoped upload or messaging link.
A next step after every call
The owner or agreed callback team receives an email with the captured details, unanswered questions and the action to take.
Agree who calls back and what happens when the conversation needs a person.
Real calls don’t always follow a script. We agree how to handle silence, wrong numbers, rudeness, distress and requests outside scope, including when to prompt, hand over or end a call.
02 / Shape the service
Start focused.
Connect what helps.
Keep the essentials clear, then add only the connections your business needs. Optional features are scoped and quoted before they are enabled.
Choose optional features to include in your enquiry.
Compare the approachesApproved knowledge & enquiry captureIncluded in the initial service
A natural Northern voice using your approved facts and an agreed capture playbook. Your team receives an email after every call.
Call boundaries & reviewAgreed before launch
Agree exceptions and handovers. Every call is recorded and scored against agreed criteria. Recording activation, caller wording, access and retention are agreed during setup.
Optional connectionsSeparately scoped and quoted
Discuss CRM or Sheets, appointment booking, messaging, photo-upload links, call transfers, verified parcel tracking or secure payment links. Availability depends on your tools and supplier capabilities. The agent never requests or records card details.
Optional integrations depend on supported platforms, approved access and an agreed operating process. A feature enquiry is a starting point for scoping.
03 / Choose your approach
The right amount
of help for you.
From a focused setup you run yourself to an ongoing managed service. Choose the ownership and scope that suit your business.
Plan for the running costs
Allow roughly £15–£500 per month for phone, AI and platform usage, depending on volume and connected services. This is a planning indication, not a guaranteed cap. Usage is separate from setup and monthly support unless your quote says otherwise.
Your team takes the reins
Setup & go
From £400
one-off setup
A focused initial service, configured and handed over for you to run.
- Agreed call playbook
- Testing and configuration
- Handover to your owner
You run it, with backup
Light support
From £20
per month for light support
Keep ownership in-house, with an agreed route for help and small adjustments.
- Setup from £400
- Agreed support allowance
- Usage charged separately
More of the running, handled
Fully managed
From £400
per month for the managed service
Agreed monitoring, reviews and changes managed for your business.
- Setup from £400
- Defined management scope
- Usage terms confirmed
Self-managed by design
Open source
By quotation
build and infrastructure
A scoped open-source approach for a capable owner or technical team.
- Scoped build and handover
- You manage operation
- Your supplier costs
Built around a wider brief
Bespoke / enterprise
Let’s scope it
project and service quotation
Multiple processes, integrations or more complex operating needs.
- Discovery and integration scope
- Agreed operating model
- Supplier prices where quoted
| Approach | Initial setup | Ongoing support / management | Who runs it? | Choose |
|---|
A guide to relative scope and involvement. Position is qualitative; the labels show indicative prices. Bespoke projects can be self-managed or managed by agreement.
Solution scopeBespokeStandard
Self-managedHuman support / management Fully managed
Need a level in between? Scale the support from a helping hand to ongoing management. We’ll quote the allowance, responsibilities and changes around the help you need.
All prices are starting points or quotations for an agreed scope. Optional integrations, changes and any applicable VAT are confirmed in your quote.
For open-source, unmanaged and enterprise work, supplier costs can use quoted wholesale rates where available. Integration and management are quoted separately, with availability and terms confirmed by the provider.
04 / Before we start
A little preparation.
A better first version.
Set aside around two hours for onboarding with the owner or decision-maker to shape the initial knowledge, call flow and responsibilities.
- Your source material
Website, current price list and the facts callers need.
- Someone who can approve it
An owner for facts, wording, guarantees and boundaries.
- A realistic operating budget
An owner available to sign up for supplier accounts, approve charges and agree the support level. Plan for your expected call volumes.
- A callback owner
The inbox and person responsible for the next step.
- Optional: your local workbench
Discuss a Mac-based Agent Workbench if it suits your wider workflow. It is not required for the telephone service.
Your next conversation
Let’s make the
first call useful.
Tell us what your callers need and how much of the running you would like us to handle.
Your starting brief
Setup & go
Your enquiry opens in your email app. Nothing is submitted from this page.
Enquire about telephone AI [email protected]