WEBVTT

NOTE Times match the website timeline (the call starts 7 s in). Personal details removed.

ring-1
00:00:02.200 --> 00:00:03.900
[Phone ringing]

ring-2
00:00:04.500 --> 00:00:06.200
[Phone ringing]

1
00:00:07.000 --> 00:00:11.400
<v AI receptionist>Hello, welcome to Canopies. How can I help you today?

2
00:00:11.400 --> 00:00:14.900
<v Caller>Oh, I'm looking for, uh, a canopy price, please.

3
00:00:15.000 --> 00:00:21.800
<v AI receptionist>Happy to help with a rough price. Is it for a door, a carport, a patio, or something else?

4
00:00:21.900 --> 00:00:26.600
<v Caller>Uh, it's for me driveway. I'm looking to get a cantilever carport installed.

5
00:00:27.000 --> 00:00:33.900
<v AI receptionist>Lovely, a cantilever carport for your driveway. Roughly how long is the space, in metres?

6
00:00:34.200 --> 00:00:37.800
<v Caller>I think the length is about five metres.

7
00:00:38.200 --> 00:00:43.700
<v AI receptionist>Right, about five metres long, great. How far out from the wall would you like it to come?

8
00:00:43.800 --> 00:00:46.800
<v Caller>Uh, 2.5 metres, please.

9
00:00:47.000 --> 00:00:53.400
<v AI receptionist>Gotcha, five metres by two and a half. That comes to about £2,849, fitted, including VAT.

10
00:00:53.400 --> 00:01:01.500
<v AI receptionist>It's a guide until the free survey gives the fixed price. Can I take your name?

11
00:01:01.600 --> 00:01:04.600
<v Caller>Hmm. How much will it be if I wanted a six metre?

12
00:01:04.800 --> 00:01:12.600
<v AI receptionist>Mm, okay, a six metre one. That comes to about £3,150, fitted, including VAT. Still a guide…

13
00:01:13.200 --> 00:01:16.600
<v Caller>Right. And where do you fit it? Is it anywhere in the UK?

14
00:01:16.800 --> 00:01:23.700
<v AI receptionist>Yes, we install across England, Wales and Scotland with our own teams. Could you tell me your postcode?

15
00:01:23.900 --> 00:01:27.550
<v Caller>Uh, yeah, it's, uh, BB5 [rest of postcode removed].

16
00:01:28.300 --> 00:01:31.900
<v AI receptionist>Lovely, thanks for that. And who am I speaking to?

17
00:01:32.000 --> 00:01:33.800
<v Caller>Uh, it's Paul.

18
00:01:34.200 --> 00:01:38.500
<v AI receptionist>Nice to meet you, Paul. What's the best number for Chris to call you back on?

19
00:01:38.600 --> 00:01:44.600
<v Caller>Um, that'd be, uh, 07879 [rest of number removed].

20
00:01:44.600 --> 00:01:55.550
<v AI receptionist>Let me read that back to check: zero, seven, eight, seven, nine [rest removed]. Is that right?

21
00:01:56.000 --> 00:01:57.600
<v Caller>Perfect. Thanks.

22
00:01:58.000 --> 00:02:03.000
<v AI receptionist>Brilliant, thanks, Paul. What time would suit you best for Chris to ring?

23
00:02:03.200 --> 00:02:06.900
<v Caller>Um, just, uh, tomorrow afternoon would be great if he's got time.

24
00:02:07.200 --> 00:02:14.900
<v AI receptionist>Tomorrow afternoon, noted. Is there a particular question you'd like Chris to answer, or is the quote the main thing?

25
00:02:15.200 --> 00:02:19.200
<v Caller>It's just a quote, and really to see how we take things forward. Thanks.

26
00:02:20.500 --> 00:02:26.800
<v AI receptionist>Brilliant, Paul, I'll pass that to Chris so he can get back to you about the quote and next steps. Have a good afternoon, cheers, speak soon.

27
00:02:26.900 --> 00:02:28.000
<v Caller>Brilliant. Bye.

28
00:02:28.000 --> 00:02:30.820
<v AI receptionist>Cheers…